Shipping and Delivery Policy

Last updated January 29, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms:

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any online order you place with us.

What are my shipping and delivery options?

In-Store Pickup

In-store pickup is available for all purchases. Pickups are available Monday – Friday 10am – 2pm.

Shipping Fees

We offer shipping at the following rates:

Australia Post

Metro areas: 4-7 business days,

Regional areas: 7-10 business days, Remote areas: 14-20 business days

All times and dates given for delivery of the products are given in good faith but are estimates only.

We use cardboard and tissue paper to protect our products. Two staff members separately inspect the packing before the product is dispatched.

Do you deliver internationally?

We offer worldwide shipping. Free shipping is not valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Are there any other shipping restrictions?

Orders cannot be shipped to P.O. boxes. Not all shipping methods are available for certain items. Orders only ship on business days, which are Monday – Friday. Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

How can you contact us about this policy?

If you have any further questions or comments, you may contact us by:

• Woolybutt online contact form:

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